Merchant Testimonials

Full Service Restaurant

“We have launched CIRCL mid January [2019 at all 10 Classified outlets] and not only have we not faced any issues at both end of the App but haven’t received a single complaint for any orders.  All various campaign have proved to be successful and we continue to see a growing numbers of users, hence increasing orders.”         
– Alain Decesse, CEO Classified Group

Hawker / Food Stall

“We have been doing contactless ordering and pickup for 2.5 years with CIRCL. We have tried dozens of solutions. CIRCL has been by far the most reliable, so we dropped the others. We like how it automatically prints orders.”
– Chan Hong Tong, 56, Spinach Soup

“We have been doing contactless ordering and pickup for 2.5 years with CIRCL. We have tried dozens of solutions. CIRCL has been by far the most reliable, so we dropped the others. We like how it automatically prints orders.”
– Chan Hong Tong, 56, Spinach Soup

Neighborhood Restaurant

“We are starting to insert cards into every takeaway bag to encourage our customers to order using CIRCL.”

After restaurant restrictions started, we were contacted every day asking if we’re open, if we have a menu online, and if we can prepare an order ahead of time. We started using CIRCL to handle those for us.  Now, when customers order, the CIRCL app rings and the orders print – just like the delivery apps.  The big difference is our customers pick it up themselves, which they are happy to do to help us save the 30-33% commission that the delivery platforms charge us.  

– Andrew Tay, owner of Urban Smokeshack

After restaurant restrictions started, we were contacted every day asking if we’re open, if we have a menu online, and if we can prepare an order ahead of time. We started using CIRCL to handle those for us.  Now, when customers order, the CIRCL app rings and the orders print – just like the delivery apps.  The big difference is our customers pick it up themselves, which they are happy to do to help us save the 30-33% commission that the delivery platforms charge us.  

– Andrew Tay, owner of Urban Smokeshack

Takeout Focused F&B in City Center

Few of our customers used our website to order.  They seem to prefer apps like the delivery apps since those are easier, faster, and more accessible.  We started using the CIRCL app two years ago and it has gradually improved so that it is now even easier than the delivery apps. Our customers can build their own salad from our 40 ingredients and then re-order in only a tap.

CIRCL provides welcome relief from the painful 30-35% fees that delivery companies charge — which restaurants globally have been petitioning to cap.  We’re dropping a small note into every delivery bag revealing this high fee and asking customers to order and pick up directly via CIRCL instead.  Many customers are not aware that fees were hitting us so hard and are now gladly picking it up themselves.

With CIRCL ordering in place, takeaways are easier to manage and because it’s paid via app, we do not need extra manpower for our cashier and this also reduces contact.

– Sandra Leonardi, owner of Salad & Wraps

Few of our customers used our website to order.  They seem to prefer apps like the delivery apps since those are easier, faster, and more accessible.  We started using the CIRCL app two years ago and it has gradually improved so that it is now even easier than the delivery apps. Our customers can build their own salad from our 40 ingredients and then re-order in only a tap.

CIRCL provides welcome relief from the painful 30-35% fees that delivery companies charge — which restaurants globally have been petitioning to cap.  We’re dropping a small note into every delivery bag revealing this high fee and asking customers to order and pick up directly via CIRCL instead.  Many customers are not aware that fees were hitting us so hard and are now gladly picking it up themselves.

With CIRCL ordering in place, takeaways are easier to manage and because it’s paid via app, we do not need extra manpower for our cashier and this also reduces contact.

– Sandra Leonardi, owner of Salad & Wraps

Suburban Restaurant

We tried takeaway ordering apps before, but customers were too used to queueing.  Now with safe distancing, they are eager to pre-order, skip the queue, and do contactless pickup.”

We’re very busy at lunch making salads and bowls.  We chose CIRCL because it’s easy for our customers to pre-order in advance and customize orders in only a few taps.  For us, CIRCL is easy because orders print automatically.  We put each printout on a takeaway box to make sure we don’t miss anything.  It’s much better than our staff all sharing a tablet.  Then customers can do contactless pickup from a collection table using the printed order number.

None of us are techies and we thought going online would be difficult.  But it took us only a few minutes to set up.  We loved taking our own food photos and seeing them online instantly.  Since we have two outlets only a few meters apart, we took photos of each one so customers would not order from the wrong one.  It was so easy!

Since our customers are all nearby, we plan to use our own staff to deliver.  When CIRCL adds its delivery function, our customers can then order and re-order from the same app for pickup or delivery with zero commission.

We now update our CIRCL Online Chalkboard everyday to let them know we’re ready to take their order and to share our latest healthy goodies.

We’re even planning on updating our Chalkboard with the timing of our bakings, so customers can plan a quick break with a soft warm cookie fresh out of the oven!

– Jacquelyn Tay, owner of Greenwitch

 

 

Licensed Home Bakery

“We started listing our baked goods on CIRCL last month during Circuit Breaker.  The app was easy to use and free, so I even let my kids play with it.  They had a blast setting up their own ‘bakery’ and sending hundreds of orders to each other.  That gave me the confidence to use it as my online platform for my healthy baked goods.  CIRCL allows me to easily review each order before accepting it. Now my regulars can seamlessly place their orders.”

“Currently we use online delivery services, so we’re looking forward to CIRCL’s self-delivery feature that doesn’t charge a commission.”

“With this ease of use, I am now exploring putting pre-packed baking kits on CIRCL too!”

Dawn Ommen, founder of online bakery @mint and chocolate sg

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