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FAQs

What do I need to start receiving orders?

Use the CIRCL Store app, which requires

  • Any iPhone with iOS 8 or newer (any 2011 iPhone 4s or newer with an up-to-date operating system)
  • Any phone with Android 8.0 or newer, (most Androids since late 2018)
  • Android is required for printing
How do I order a printer?

Bluetooth printers are available for US$99 including free shipping by emailing us at hi@circl.it 

Delivery is takes 14-30 days globally and 1-3 business days in Singapore.

How do I automatically print orders?
  • Use any Android phone or tablet with Android 8.0 or 9.0.
  • Be sure to use a dedicated phone or tablet for CIRCL and not share it with another app, e.g. don’t use your POS tablet.  This way you’ll avoid missing orders.
  • For multi-station printing, get the CIRCL Print app from Google Play Store, turn on Bluetooth, then go into Settings>Printer to connect it. 
    •  
      Send yourself a test order…it should print automatically!
What’s the difference between secure printing and non-secure printing?
  • Unsecured Bluetooth connections can get mixed up, especially if there are other Bluetooth devices nearby.  This may cause your printer to lose its Bluetooth connection periodically.
  • Secure Bluetooth requires a password to connect.  This means your Secure Bluetooth Printer will not try to pair with other devices.  It provides a much more stable connection.
Can CIRCL transactions be integrated into accounting software?
  • Via our payment processing partner, all online credit card transactions can be automatically imported into the following accounting software:  Xero, Intuit Quickbooks Online, Zoho Books, FreshBooks, and Oracle NetSuite.  Note that integrating Xero, Quickbooks, Zoho Books, and FreshBooks may require use of integration solution providers, such as Greenback, Sush.io, or Zapier.  Or see the next FAQ.
How do I avoid third party integration fees into my accounting software?
  • If you or your accountant use Xero as your accounting software, Xero can automatically grab your CIRCL online credit card transactions daily from your bank as an automated bank feed.  There are over 100 banks around that world that provide bank feeds for no additional charge to Xero, including:Australia NAB, CBA, ANZ, Westpac, Bendigo and many more

    Canada                        : CIBC
    Hong Kong                 : HSBC, Hang Seng
    Malaysia                     : CIMB
    New Zealand              : ANZ (NZ), ASB, BNZ, Kiwibank, TSB, Westbank and many more
    Singapore                   : DBS, UOB, OCBC, HSBC
    UK                                : Lloyds Bank, Metro Bank, Bank of Scotland, Barclays, Yorkshire Bank, HSBC, TSB, Santander, and many more.
    US                                : Capital One, Wells Fargo and more

How does online payments work?

CIRCL has partnered with payment partners for processing online payments. During registration, merchants will create an account directly with one of our payment partners. Partners automatically pay out directly to merchant bank accounts, after deducting the below fees. CIRCL does not charge additional payment processing fees. Payouts come directly from the payment processor and do not go through CIRCL.  Fees charged by our payment partner are subject to change (though we haven’t seen any changes for the past few years).

What is required to accept online payments like Visa and Mastercard?

You will be required to register an account with our payment partner.  On their secure site, you will be required to verify yourself, your business (if registered), and your credentials (phone, address), and agree to the terms and conditions of our payment partner.

When will my billing cycle renew?

Your billing cycle renews every month on the same date of the month that your paid subscription began.  If your paid subscription began on the 31st, then your billing cycle will renew on the last day of each month.

How do I cancel?

Please login to your account at www.circl.it to cancel at least one day before the end of your billing cycle and verify that you would like to cancel.  
Then, login to your CIRCL Store app, go to Settings, and uncheck the “Credit card” selection.

When will I get paid?

Our payment partner automatically pays your bank account after a fixed number of days.  This varies by country.  For major countries, this payout take 2-7 days from the customer payment date.  You may check your payout schedule below.

Will I always get the full amount after the payment processing partner's commission is deducted?

Yes, but with standard exceptions typical of any credit card transaction.  If the customer disputes the charge, then standard dispute resolution processes by payment companies begin.  If they determine that the customer dispute is valid, then your payout will be adjusted by this amount.

How much are your payment partner’s processing fees?
Country Payment Partner Transaction Fees Payout
Australia 1.75% + A$30c
2.9% + 30c for international cards 2 Business Days
Austria 1.4% + €0.25 for European cards
2.9% + €0.25 for non-European cards 7 Calendar Days
Belgium 1.4% + €0.25 for European cards
2.9% + €0.25 for non-European cards 7 Calendar Days
Brazil 3.99% + R$0.50 per successful card charge 30 Calendar Days
Bulgaria 1.4% + Лв.0.50 for European cards
2.9% + ЛВ0.50 for non-European cards 7 Calendar Days
Canada 2.9% + CA$0.30
7 Calendar Days
Cyprus 1.4% + €0.25 for European cards
2.9% + €0.25 for non-European cards 7 Calendar Days
Czech Republic 1.4% + 6.50Kč for European cards
2.9% + 6.50Kč for non-European cards 7 Calendar Days
Denmark 1.4% + 1.80kr for European cards
2.9% + 1.80kr for non-European cards 7 Calendar Days
Estonia 1.4% + €0.25 for European cards
2.9% + €0.25 for non-European cards 7 Calendar Days
Finland 1.4% + €0.25 for European cards
2.9% + €0.25 for non-European cards 7 Calendar Days
France 1.4% + €0.25 for European cards
2.9% + €0.25 for non-European cards 7 Calendar Days
Germany 1.4% + €0.25 for European cards
2.9% + €0.25 for non-European cards 7 Calendar Days
Greece 1.4% + €0.25 for European cards
2.9% + €0.25 for non-European cards 7 Calendar Days
Hong Kong 3.4% + HK$2.35
7 Calendar Days
India Domestic :
2% , for most cards issued in India
3%, for cards issued outside of India
International :
4.3%, for cards issued anywhere. Additional 2% for currency conversion
7 Calendar Days
Ireland 1.4% + €0.25 for European cards
2.9% + €0.25 for non-European cards 7 Calendar Days
Italy 1.4% + €0.25 for European cards
2.9% + €0.25 for non-European cards 7 Calendar Days
Japan 3.6% per successful card charge Weekly
Latvia 1.4% + €0.25 for European cards
2.9% + €0.25 for non-European cards 7 Calendar Days
Lithuania 1.4% + €0.25 for European cards
2.9% + €0.25 for non-European cards 7 Calendar Days
Luxembourg 1.4% + €0.25 for European cards
2.9% + €0.25 for non-European cards 7 Calendar Days
Malaysia 3% + RM1.00
5 Business Days
Malta 1.4% + €0.25 for European cards
2.9% + €0.25 for non-European cards 7 Calendar Days
Mexico 3.6% + 3.00 Mex$
7 Calendar Days
Netherlands 1.4% + €0.25 for European cards
2.9% + €0.25 for non-European cards 7 Calendar Days
New Zealand 2.9% + NZ$0.30
4 Business Days
Norway 2.4% + 2kr for European cards
2.9% + 2kr for International cards 7 Calendar Days
Poland 1.4% + 1zl for European cards
2.9% + 1zł for non-European cards 7 Calendar Days
Portugal 1.4% + €0.25 for European cards
2.9% + €0.25 for non-European cards 7 Calendar Days
Romania 1.4% + 1LEU for European cards
2.9% + 1LEU for non-European cards 7 Calendar Days
Singapore 3.4% + S$0.50
7 Calendar Days
Slovakia 1.4% + €0.25 for European cards
2.9% + €0.25 for non-European cards 7 Calendar Days
Slovenia 1.4% + €0.25 for European cards
2.9% + €0.25 for non-European cards 7 Calendar Days
Spain 1.4% + €0.25 for European cards
2.9% + €0.25 for non-European cards 7 Calendar Days
Sweden 1.4% + 1.80kr for European cards
2.9% + 1.80kr for non-European cards 7 Calendar Days
Switzerland 2.9% + CHF0.30 for European cards
7 Calendar Days
United Kingdom 1.4% + 20p for European cards
2.9% + 20p for non-European cards 7 Calendar Days
United States 2.9% + $0.30 per successful card charge 2 Business Days

** Subject to approval & final rate set by payment partner

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